1. How does In-Store Pickup work?
- During checkout, choose Pickup In-Store
- Place your order and wait to receive our e-mail stating that your order is ready for pickup. This is a separate e-mail from your Order Confirmation e-mail.
- We'll hold your items at the store for 2 days. If you don't make it in by then, we'll cancel the order and refund your method of payment.
2. How will I know my order is ready to pick up?
Within 1 hour after your payment has been authorized, you will receive an e-mail that states your order is ready for pick up and provides instructions on picking up your order. We recommend you wait to receive this e-mail before proceeding to the store.
3. What do I need to bring to pick up my order?
1) Your Store Pickup confirmation e-mail or order number
2) Valid government issued ID. For your protection, we will only release the order if the customer name on the confirmation e-mail matches the name on the ID.
4. What should I do when I get to the store?
1) Come inside the store and at the register counter and let an associate know you are here to pickup and online order.
2) Please show an associate your confirmation email and government ID.
5. How long do I have to pick up my order?
Your order will be available at the store you choose for 2 days after you receive confirmation that your order is ready for pickup. After 2 days has passed, your items will be returned to inventory and your account will be credited.
6. What happens if an item in my order is out of stock?
If an item included in your order is out of stock, you will receive a call from a store associate to notify you of the out of stock item. During the call you may:
• Select a comparable item.
• Have the item removed from the order.
